Hygiene Supplies Direct Limited End of Life Policy

Overview

Products have lifecycles and eventually leave the market for various reasons, like when people stop wanting them, new technology comes out, or better products are made. When a product is being taken off the market, Hygiene Supplies Direct Limited helps customers switch to other options with their end-of-life policy. This policy helps people understand how Hygiene Supplies Direct Limited can help them move to other platforms and technologies with high-quality products and services.

This policy applies to Hygiene Supplies Direct Limited hardware, software, and combinations of software and hardware, which are all called products. This policy does not apply to products whose lifecycles have already ended. Refer to Hygiene Supplies Direct Limited End of Life Products to check the full list.

Policy Details

Hygiene Supplies Direct Limited will tell customers the end of marketing (EOM) date and migration options on Hygiene Supplies Direct Limited website or get notifications through Hygiene Supplies Direct Limited Notification Service. When a product reaches its EOM date, Hygiene Supplies Direct Limited will not accept new orders for it. Hygiene Supplies Direct Limited will fix hardware and replace parts according to the official warranty and replacement policy. Hygiene Supplies Direct Limited Customer Service Centre (CSC) will help customers according to the official warranty and replacement policy. If something goes wrong after the end of service (EOS) date or the agreed warranty service expiration date, Hygiene Supplies Direct Limited will help within the scope of its abilities, but Hygiene Supplies Direct Limited will not pay for any legal problems.
Hygiene Supplies Direct Limited software release support works like this: Before a software release's EOS, Hygiene Supplies Direct Limited suggests that customers upgrade to the latest release. After a software release's EOS, Hygiene Supplies Direct Limited will not help with anything, including fixing bugs and security problems. Customers may need to upgrade to a new software release to get maintenance and support services.

Hygiene Supplies Direct Limited can't promise that products or software (including third-party software or open-source software) and systems or networks that use Hygiene Supplies Direct Limited products or software are free of security problems. Hygiene Supplies Direct Limited can't promise to fix all security problems that they find. Partners who sell Hygiene Supplies Direct Limited products need to tell their distributors or end-users everything they know about Hygiene Supplies Direct Limited products' lifecycles.

Definitions and Acronyms

• End of Marketing (EOM): the date after which Hygiene Supplies Direct Limited won't take orders for the product.
• End of Service and Support (EOS): the date after which Hygiene Supplies Direct Limited won't help with the product anymore.
• Product: a collection of hardware and software that does business functions and services.
• Software release: a group of software that is released separately and does certain things.